Support

I’m not getting alerts

• Open SafeBite → Settings → Alerts. If a banner says alerts are off, tap “Turn on alerts”.
• In iOS Settings → Notifications → SafeBite, make sure notifications are allowed. If alerts arrive quietly, choose “Deliver Prominently”.
• Alerts are sent when a new recall matches your state, your allergens, your pets, or something in your Kitchen. Quiet weeks are normal.

A check didn’t recognize my product

Take the photo in good light with the brand and product name facing the camera, or type the name instead. “No current recall found” means only that no matching notice was found; it never means a product is safe to eat.

Manage or cancel SafeBite+

iOS Settings → your name → Subscriptions → SafeBite. Refunds are handled by Apple at reportaproblem.apple.com. To restore a purchase on a new phone, open any SafeBite+ screen and tap “Restore”.

Delete my information

SafeBite has no accounts and keeps your household on your phone. Settings → Privacy & terms → “Delete everything on this phone” removes it. See the Privacy Policy for the details.

A recall looks wrong

Every recall page links to the agency’s own notice, which always controls. If our summary disagrees with it, please email us the recall name so we can fix it.